Anyone with a registered Universitas Bakrie email address can submit a ticket. You do not need to be logged in — just enter your university email and the system will link the ticket to your account.

Resolution time depends on the ticket priority and the unit's SLA policy. High priority issues are typically handled within a few hours, medium within one business day, and low within two business days.

Yes. Log in to the Help Desk portal to view all your submitted tickets, read replies from the support team, and see the current status of each ticket.

Only email addresses registered in the university system can submit tickets. If your email is not recognized, please contact your department administrator to have your account created.

You can report IT issues (hardware, software, network access), facility requests, administrative inquiries, and any other service issues covered by the unit categories listed in the submission form.

Yes. You will receive an email confirmation when your ticket is submitted, and further notifications when it is assigned to a staff member or when the status changes.